The Passports Section is committed to serving you with courtesy and respect.  We ask you to treat our staff in the same way.  We shall not deal with visitors who act aggressively or use offensive language.

If you have any complaint about the treatment you have received, please write to HM Consul at the following address:

HM Consul
British Embassy
1 Ploutarchou Street
106 75 Athens

Please mark the envelope and the letter 'PERSONAL'.  If the complaint refers to HM Consul personally please write to the Consul General at the same address.  We aim to reply to your complaint within three working days whenever possible.