We aim to provide an efficient service to all our customers. If, however, you have a complaint, we would like to know about it as soon as possible.  We will do our best to respond quickly and try to ensure that you and other customers are satisfied with the action taken.

• Is your complaint about Visa Services? Please follow the link to our Visa Services Complaints Procedures.
  
• Is your complaint about Passports Services? Please follow the link to our Passports Services Complaints Procedures.

For any other complaints please write to:

Deputy Head of Mission (Complaints)
British Embassy
1 Ploutarchou Street, Athens 106 75
Fax: (0030) 210 7272743
Email: information.athens@fco.gov.uk

In all cases please provide your name, address and telephone number, a clear description of your complaint and as much detail of names, dates, places and other background as possible.

We will take your complaint seriously, and will try to provide a full reply within 5 working days. If we cannot give you a full reply within this time we will tell you when we expect to do so and keep you up to date with progress.